Order Questions or Comments
To place an order or for any customer service related questions or shipping questions please call 1-800 354-8100 or email us at info@skinbymonica.com. If you have any comments or would like to write a testimonial we would love to hear from you so feel free to email us.
Returns and Exchanges
If you wish to return or exchange your SKIN BY MONICA products, you must contact us at info@skinbymonica.com prior to returning your products and a detailed explanation of your comments/concerns. This will ensure proper handling of your request and refund. However, we will not accept returns of any open products. We can accept returns only on unopened resalable items upon approval. This means that the seal or wrapping on the product must be it place, it can not be opened.
If you return your product without contacting us prior, you will not receive a refund.
We recommend that you purchase samples if you are trying a product for the first time. Please note that samples cannot be returned, refunded or exchanged.
We will gladly replace any damaged or defective item immediately upon approval.
Shipping charges are not refundable.
We appreciate your business and we are here to assist you in total satisfaction in our products. Without you we have no business, so your happiness is our command and we are committed to making the best possible products.
Because we use no waxes, alcohol, petroleum, parabens, urea or artificial fragrances (to name a few harmful or potentially harmful ingredients you will not find in our products), our products may not be what you are accustomed, but we have our mission and once you have tried the product and become acquainted to the results after use, we are confident you will continue using our products forever.
We want to hear from you, so please let us know your comments, we want to assist you in using our products for optimum results.
Payment Options
We accept Visa, MasterCard, American Express, check and money order payments.
Please send your check or money order to Monica Olsen Brands Inc. 28926 Hancock Parkway Castaic, CA 91384
Shipping and Delivery
Click here for shipping and delivery options.
Hours of Operation
Our hours of operation are 8am-4pm Standard Pacific Time Monday-Friday except for official holidays.
Distributors, Retailers or any other Corporate Inquires
If you are a distributor or retailer interested in Skin By Monica products or for any other corporate inquiries or general inquiries please email us at info@skinbymonica.com or write us at the address below. Distributor forms and wholesale price information is available upon request. Wholesale pricing is available to qualified merchants only.
Address
Skin by Monica™
is a division of
Monica Olsen Brands, Inc.
28926 Hancock Parkway
Castaic, CA 91384
All mail can be sent to the above location for the time being but please note our corporate offices for handling human resources, public relations and all other corporate inquiries such as franchise opportunities will be located in Los Angeles for West coast operations and NYC metropolitan area for East Coast operations. We will inform you of those addresses as soon as they become available.
info@skinbymonica.com
Toll Free: 800-354-0081